Ok so here is what I learned:
1. My patience only lasts 21 days. It may last more if it is not 97F outside and 88F inside. I don't know. Let's not try it OK?
2. Every person at GA Power will tell you something different which may or may not be entirely truthful.
3. Corporations with a monopoly do not care (and don't have to care) about customers.
4. If GA Power causes the initial emergency which causes your service lines to be cut, they don't consider it an emergency to reconnect your lines 21 days later.
4 1/2. In fact they will tell you the following:
A. The person that processes those requests leaves at 4:00pm and there is no one else to get the fax from the city & enter it into the computer.
B. A supervisor told me that it takes 3-5 business days to process those requests because "an engineer has to come out and survey the location and determine the length of the line before they can send a truck out to reconnect service." When I asked why during storms or when trees bring down lines, they don't waste time with engineers & whatnot & just string lines back up, he did not have an answer. When I stated that the old line is laying in my front yard & they can use it for length, he did not have an answer. When I said that they should know the location of poles & lines & whatever else because an Ga Power lineman was out twice on May 13th & surely there are reports, he did not have an answer. When I asked that the reconnect be expedited given everything that happened including the fact that GA Power tried to charge me THREE times the amount of my actual bill this month when I haven't had electricity since 5/13, he said 3-5 business days.
C. When S. called & talked to a different person, that person said that if the request is in & processed on Monday she will send a truck right out to reconnect service (no mention of silly engineers or line measuring).
D. The fact that you have been without power for 21 days through no fault of your own & no act of nature but because of negligent maintenance of service lines at a vacant house that nearly caused your house to blow up or burn down or kill you & S. & the cats or lose everything you own & cause you to use up all your vacation time dealing with this (which you can never get back) & cause you to have to file a claim on your homeowners insurance & pay a deductible, makes no difference to a corporation who has a monopoly on a service you can't do without & who could give a flip about a customer who always pays on time but who is not rich or important or on the corporations board of directors or a political figure or whatever.
5. It takes 21 days for me to lose my patience and post run on sentences!!!
Note: this rant brought to you today by GA Power. We now return to our regularly scheduled blog....
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